Our return policy is simple. If unsatisfied with your order, Raging Vapor will attempt to negotiate with its partners a satisfactory solution. If unable to negotiate a satisfactory solution, merchandise purchased online through Raging Vapor, may be returned subject to the following conditions.
- Discrepancies should be reported within 48 hours of receipt of your order
- Original Packing & Carton Labels should remain intact for our verification while returning goods
- Returns will not be accepted without Return Merchandise Authorization Number (RMA#)
Items that are not returnable are:
- Used or Damaged Products
- Special Order Products
- Products without original packing
Refused Orders
Products that are refused when UPS or other carriers attempt to deliver the product(s) are assessed a
minimum of 15% restocking fee plus all shipping charges.
Refunds
We will gladly refund your purchase order price upon receipt of your returned product. Please note that we can
only refund shipping and handling charges if it is a result of our error. Accepting the return is at our sole
discretion. Returns after 14 days will not be allowed. Please contact us if you have any questions.
RMA # (Return Merchandise Authorization Number)
Request for RMA number must be initiated through email first to
xsmoker@ragingvapor.com. Any returns mailed to us without a pre-approved RMA number may be refused without notice, automatically returned back to you and a handling fee may be accessed. The RMA number is valid for 10 days. Once you receive a Return Authorization Number include your name, address, phone number, copy of receipt and email with your return package. Write the Return Authorization Number on the box and on the copy of the sales invoice inside the box.
Warranty
All products come with a 30 day warranty. In the event you require warranty service, please contact via email:
xsmoker@ragingvapor.com to obtain RMA #. Please include the following: A) your original bill of sale, b) name, address, contact telephone numbers, c) email address and d) reason for returning the item... The customer is responsible for the shipping expenses. We require that you ship your returns via USPS with tracking, in a protective box to ensure further damage does not occur. We will test your item. If we find that there was nothing wrong with the item you will be responsible for the return shipping costs. However, if the item is in fact defective or malfunctioning, we will ship back a new item at our expense. Items which are found defective due to misuse, improper or inadequate maintenance, or unauthorized modification are excluded from warranty service.